Privacy Policy

1. Data Controller

The controller of personal data collected and processed through www.jovanybg.com is "Jovany BG" Ltd, UIC: 203247641.

• Registered Legal Address: 100 Bulgarska Morava St, fl. 2, apt. 4, Vrazrazhdane District, 1303 Sofia, Bulgaria
• Operational & Production Address (Correspondence): 6 Henri Nestle St, 1360 Sofia, Bulgaria
• Email Contact: [email protected]
• Phone: +359 889 207 782

2. Categories of Personal Data Collected

When submitting an inquiry or request via our contact form, we collect the following categories of data:

• Identity Data: Full Name
• Contact Data: Email Address and Phone Number
• Inquiry Content: Message details and service specifications
• Attachments and Technical Uploads: Uploaded drawings, vectors, 3D models, or images (in formats such as .dxf, .dwg, .ai, .cdr, .pdf, .stl, .step, .stp, .igs, .iges, .png, .jpg, .jpeg) including embedded specifications and metadata provided for custom quotes and project execution.

3. Purposes and Legal Bases for Processing

Your personal data and uploaded files are processed for the following purposes in accordance with the General Data Protection Regulation (GDPR / Regulation (EU) 2016/679):

• Performance of Pre-contractual Steps and Contracts (Art. 6(1)(b) GDPR): Preparing quotes, evaluating technical drawings, producing custom components (laser cutting, CNC routing, engraving), and operational communication.
• Compliance with Legal Obligations (Art. 6(1)(c) GDPR): Issuing accounting and tax documents (invoices, handover protocols) under Bulgarian legislation.
• Legitimate Interests (Art. 6(1)(f) GDPR): Protecting the website and contact form against automated spam/abuse, and protecting against legal claims.

4. Processing and Security of Uploaded Files

All uploaded technical drawings, models, and attachments are handled with strict confidentiality. They are used solely for quoting and manufacturing your requested items and are not shared with unauthorized third parties unless required for order fulfillment or compelled by law.

5. Data Retention Period

Personal data and uploaded attachments are retained according to the following criteria:

• Inquiries without a resulting order: Retained for up to 1 (one) year from submission for follow-up purposes, or until you request deletion.
• Order execution and accounting records: Retained for up to 10 (ten) years in accordance with Bulgarian Accountancy Act and Tax Code requirements.

6. Third-Party Service Providers and Security

To ensure website security and proper operation, we work with trusted service providers:

• Cloudflare Turnstile: Used to prevent automated spam via the contact form. It evaluates non-personal technical parameters to confirm human submissions without setting tracking cookies or profiling users.
• Hosting and IT Infrastructure: Technical service providers maintaining website security, server stability, and email communication.

7. Your Rights as a Data Subject

Under GDPR and Bulgarian law, you hold the following rights regarding your personal data:

• Right of access to your personal data processed by us.
• Right to rectification of inaccurate or incomplete data.
• Right to erasure ("right to be forgotten") when legal grounds for continued processing no longer apply.
• Right to restriction of processing.
• Right to data portability.
• Right to object to processing.

To exercise your rights, please contact us by email at [email protected] or by post at our operational address: 6 Henri Nestle St, 1360 Sofia, Bulgaria.

8. Cookies and Analytics

This website uses Google Analytics 4 to collect anonymous visitor statistics. Analytics cookies are activated only after your explicit consent, given by clicking "Accept" in the cookie banner.

• If you click "Decline" or close the banner (the "X" button), no analytics data is collected.
• You can withdraw your consent at any time by clearing the site data in your browser settings.

Legal basis: Consent (Art. 6(1)(a) GDPR).

9. Supervisory Authority

You have the right to lodge a complaint with the personal data protection supervisory authority in Bulgaria:

Commission for Personal Data Protection (CPDP)
Address: 2 Prof. Tsvetan Lazarov Blvd, 1592 Sofia, Bulgaria
Phone: +359 2 915 3518
Email: [email protected]
Website: www.cpdp.bg

Have a cutting or engraving project in mind?

Send us your drawings or ideas and our technical team will prepare a custom quote with precise pricing and turnaround time.